Customer Service


Terms & Conditions
Any inquires you may have please email us on info@jinnyshop.com Our customer service team are here to help you with any inquiries you may have. This will reduce the amount of calls we receive, this will result in us being able to providing you with the best customer service possible. We would prefer our customers to contact us via email were we will attempt to answer your inquire within 2 working days.
Our terms & Conditions and policies updates
Our terms and conditions and our policies may be updated every so often. By regularly using www.jinnyshop.com website following any change, you are agreeing to comply with and be bound by the terms and conditions and consent to our policies which are related to you company.
Pricing & Transaction currency
Beautiful hairs LTD. Trading as JINNYshop is based in London, United Kingdom. All the items we provide on our site are priced in UK pounds Sterling. The prices on our website are all inclusive of VAT at the current rate. The price displayed on our website is the price you pay at the time we received you order.
Online payments
When you order online with us it is safe and secure. We support you to feel at ease when using your credit card to conduct commerce on our website. We accept all major debit and credit cards and even paypal for your convenience. We accept credit card payments in GB pounds sterling.
Tax charges
Some of our prices are displayed inclusive of VAT and some prices are not. Please check this before you place an order with us. Orders that are from the UK or the European union, VAT will be added currently 20.00%.
Shipping and handling
The majority of orders placed before 1.00pm (Monday-Friday) are dispatched within 1 to 2 working days. Please note that orders places after 1.00pm (Monday-Friday) will be processed and dispatched on the next working day. Peak seasons such as Christmas, Easter holidays etc. may take an additional day. No deliveries will be made on weekends or on any public holidays. Currently we are only able to offer online ordering and shipping within the UK mainland & Europe. Delivery charges are based on a per-product basis. Please note the delivery charges are associated with each item. We are not yet able to offer online ordering and shipping to International locations.
Delivery policy
Once your order has been accepted, we aim to have your items shipped out within 24hours or a maximum of 48hours. If we are unable to ship an item for you within 48hours we will ensure that it is shipped out the same day we receive it. Most UK orders will arrive within 1-5days. However, if any delivery problems arise, we will make sure we contact you immediately.
Order cancellations and refund policy
According to Distance Selling Regulations, you can return any item within 7 days of receipt for a refund or an exchange. If a product you have purchased is considered to be faulty, then the delivery for returning the goods is at our expense, however, if a refund or an exchange is made for any other reasons, then the delivery for returning the goods is at your expense. In all cases, it is required to return goods with the original packaging. For example, a gift kit is to be returned along with the original case. The goods are your responsibility until they reach our warehouse. Therefore, please ensure you package your return to prevent any damage to the items or cases. We are not responsible for any damaged items that are returned to us.
Customer service
We promise to do our best in giving you excellent service with our products. If you are experiencing any difficulties when using our online shop or any navigating problems with the site, please contact us and we are happy to help you trouble shoot the problem.
Contact us
Please contact us for any other inquiries Address: 16 James street, London W1U 1EG United kingdom Email: help@jinnyshop.com
Copyright
All rights, including copyright, of these web pages are owned and controlled by JINNYshop.com. You are not permitted to copy, adapt or try to change in any way the content/images within the web pages of JINNYshop.com without prior written permission of JINNYshop.com Copyright 2010 JINNYSHOP.COM All rights reserved.